ACSI Results

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Annual Government American Customer Satisfaction Index Scores

» Annual ACSI Scores, Dec. 16, 2008
» Annual ACSI Commentary, Dec. 16, 2008
» Annual Government Customer Satisfaction Scores, 1999-2000

Quarterly ACSI E-Government Satisfaction Index Commentaries

• April 2009 (1.47 mb)
• February 2009 (1.40 mb)
• September 2008 (1.32 mb)
• July 2008 (1.25 mb)
• March 2008 (886 kb)

• December 2007 (78 kb)
• September 2007 (331 kb)
• June 2007 (310 kb)
• March 2007 (216 kb)

• December 2006 (240 kb)
• September 2006 (307 kb)
• June 2006 (269 kb)
• March 2006 (280 kb)

• December 2005 (293kb)
• September 2005 (238 kb)
• June 2005 (213kb)
• March 2005 (210kb)

• December 2004 (193kb)
• September 2004 (219kb)
• June 2004 (231kb)
• March 2004 (177kb)

• December 2003 (161kb)
• September 2003 (566kb)

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Annual Government ACSI Scores & Quarterly ACSI E-Government Scores and Commentaries, Dec. 21, 2001-present

 

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Last Updated: July 9, 2009

Resources

ACSI Web Survey User Group to Meet July 28, 2009

Results of the First Quarter 2009 E-Government Satisfaction Index

ACSI Web Survey User Group to Meet April 30

Results of the Fourth Quarter 2008 E-Government Satisfaction Index

Customer Satisfaction with U.S. Federal Government – Results of the ACSI 2008

Results of the 2008 Government Call Center Satisfaction Index

Results of the Q3 2008 ACSI E-Gov Index

The ACSI

Communities of Practice: ACSI Web Survey User Group and Interagency Customer Service Forum

Web Analytics

ACSI Results Archive (2004 - 2007)

For More Information Contact Susan Grow at (202) 513-7671