CitizenFeedback Survey

Employee Satisfaction and Engagement

Not sure you are doing the right things to improve your Employee Viewpoint results?

Measure Your Employees' Satisfaction using an approach that helps you make data-driven decisions

Performance

Scientifically capture and analyze "voice of the employee" data to see how your organization is doing in critical areas such as the work environment, empowerment, recognition, management and supervision, pay and benefits, and professional development. Our employee satisfaction models provide you actionable intelligence to manage and improve the organization - not just statistics - and in a format that is easy to understand and use.

Map Your Priorities

It's not enough to know your strengths and weaknesses. You've also got to know which ones to address first. Our model shows you which elements of the employee experience have the most impact on employee satisfaction. In addition, you can estimate the impact of improvements on employee behaviors, such as recommending your agency as a desirable place to work and likelihood to stay with your agency.

What Is the Impact of Employee Satisfaction Measurement?

Using the ACSI methodology, you are able to predict how much a two-point improvement in satisfaction would have on short- and long-term retention and employees' enthusiasm for performing their job and recommending the organization. Not only is it a matter of improving the total work environment, but also there are real savings to be had in lower turnover and reducing recruitment costs for replacements or growth. And, we know that employee satisfaction has a direct bearing on customer service and satisfaction.With the recent Executive Order from the Obama Administration to focus on streamlining customer service and improving customer satisfaction, measuring your employees' satisfaction provides you a leading indicator of customer satisfaction.American Customer Satisfaction Index (ACSI) Methodology

This proprietary survey approach employs a patented, proven methodology developed by the University of Michigan to measure customer or employee satisfaction.The cause and effect nature of the methodology is a predictor of future behaviors.It provides actionable data for you, as a manager or decision-maker, to make informed decisions, leverage scarce resources, and develop solid action plans based on statistically-valid metrics you can trust.Measuring employee satisfaction will help you focus management's attention on desired employee outcomes.

Who We Are and What We Offer

The Federal Consulting Group, a franchise in the U.S. Department of the Interior, is the gateway to the American Customer Satisfaction Index (ACSI) in the federal government. The ACSI, developed at the University of Michigan in 1994, is the leading national indicator of customer satisfaction with U.S. products and services. It has been a standard metric in government since 1999. We work with our partners, the University of Michigan and CFI Group, to make the ACSI methodology available to measure employee as well as customer satisfaction.

Easy Implementation

We're easy to work with. We offer a streamlined process that allows you to obtain our services quickly through an interagency agreement or similar arrangements that meet your agency's requirements

The Federal Consulting Group, a fee-for-service franchise in the U.S. Department of the Interior, works with federal agencies to transform public service. FCG collaborates with senior leaders to create a citizen-centered, results-oriented government and facilitates the sharing of best practices from both the private and public sectors.

Last Reviewed: May 2, 2012